Plans & Pricing FAQs

What is the difference between plans?

All plans include the same rich feature set and contact search capabilities. The only difference is the number of report credits provided each month.

Will my plan renew automatically?

You can cancel your account at any time by contacting customer service at PeopleSmart, emailing support@peoplesmart.com, or using our contact form. To save time, please have your 9-digit member ID handy, which you can find on the right-hand side of the Dashboard of your PeopleSmart account and in your New Member Welcome email.

Once your account is canceled, you will receive a cancellation confirmation email for your reference. You will still have access to any remaining paid time or to log into your canceled account if you wish to reactivate your subscription at any time.

Can I upgrade, downgrade or cancel at any time?

Yes! All of our plans are flexible and allow you to change or cancel your subscription whenever you want. If you want to cancel, then simply reach out to our friendly customer service team and we’ll cancel your subscription quickly and painlessly.

Are there any long-term contracts?

No! PeopleSmart doesn’t lock you into long-term contracts. All plans are month-to-month, and can be cancelled at any time without penalty.

Do searches count towards my limit?

No. You can perform contact searches with all plans. Only opening a full report to reveal contact details like phone, email and social media profiles counts against your plan’s contact report limit.

What is a contact report credit?

Each plan comes with a set number of contact reports you can unlock each month. A contact report is simply 1 person’s available contact information such as phone, email and social media profiles. We can’t guarantee that we’ll always find contact information for every report accessed.

Do my contact report credits expire?

Each plan resets its limit at the start of each billing period. If you do not use all of your report credits in a billing period, they expire.

What if I exceed my plan’s credits?

If you run out of contact report credits, you’ll be prompted to upgrade your plan. If you do not upgrade, you won’t be able to unlock any more contact details until your report credit balance is refreshed at the start of your next billing cycle. You’ll still be able to access any contacts you’ve already unlocked, see your history, search, and use any other functionality available in your account.

Sales Tax & Your Subscription

Better understanding tax applicability for your subscription

If You wish to pay to use the Site’s services or otherwise purchase any product or service through the Site, such use may be subject to tax. If tax is not collected on Your order, various states require that their residents file sales and use tax returns at the end of the year to report all taxable purchases that were not taxed and to pay the taxes associated with those purchases. These purchases are not exempt from such states’ sales or use tax merely because it is made over the Internet. Alternatively, You may owe Your state use tax on Your purchase if tax was not collected on Your order, which You can pay to Your state’s Department of Revenue, as some states intend for a tax to be reported and paid on an individual income tax return available on that state’s tax commission website, or You may owe Puerto Rico use tax if tax was not collected on Your order, but You can file an Import Declaration and Tax on Imports Monthly Return and report and pay any use tax due.

How taxes are calculated

The amount of tax charged on Your order depends on such factors as Your zip code, combined state and local rates and whether Your home state assesses a tax on out-of-state, remote or other such online sales. These factors can change between when You first began Your subscription and the present, if Your state only recently enacted such taxes on online sales, or between the time You enter your information and when it is ultimately processed, while We confirm the amount of tax that Your state requires. As a result, the estimated tax calculated on Your order may change. We endeavor to provide and display an “Estimated Tax” at check out while confirming Your order. Accordingly, the amounts displayed as Your estimated tax may then be updated later when Your order is finalized and completed.

Our Site’s services when ordered from a zip code in the following states and US territories may be subject to tax:

Alabama

Alaska

Arizona

Arkansas

California

Colorado

Connecticut

District of Columbia

Florida

Georgia

Hawaii

Idaho

Illinois

Indiana

Iowa

Kansas

Kentucky

Louisiana

Maine

Maryland

Massachusetts

Michigan

Minnesota

Mississippi

Missouri

Nebraska

Nevada

New Jersey

New Mexico

New York

North Carolina

North Dakota

Ohio

Oklahoma

Pennsylvania

Puerto Rico

Rhode Island

South Carolina

South Dakota

Tennessee

Texas

Utah

Virginia

Vermont

Washington

West Virginia

Wisconsin

Wyoming

How do I cancel my PeopleSmart Subscription?

What is PeopleSmart’s Refund Policy?

If you are unhappy with our service or the data we provided and would like to request a refund, please call our Customer Care line at 1-267-846-5087 or email us at support@peoplesmart.com. We handle all refund requests on a case-by-case basis, but our goal is complete customer satisfaction as we work to help resolve your particular situation. In order to permit us to assist you as expeditiously as possible, please have accessible your member ID or the email address with which you signed up for our service.

Also please note the following general guidelines regarding our refund process:

Refunds are processed immediately on our end, but depending on your bank or financial institution, it may take up to 10 days for the refund to post to your bank. Feel free to contact us if you have any questions or want to confirm your refund.
If we receive a dispute or “chargeback” through your bank, we reserve the right to permanently suspend your account and challenge the dispute. Once a dispute is in place, we will be unable to provide you a refund on the transaction.

For charges made through the Apple App Store or Google Play, you must request a refund through Apple or Google. Please see: Apple App Store Refunds or Google Play Refunds.