Common FAQs

What is PeopleSmart?

PeopleSmart can help you find relevant contacts, prospects and leads with up-to-date contact info quickly. We search hundreds of millions of records, updated regularly, to ensure that you have the freshest info. Plus, we evaluate each email and phone number with our AI-powered best match algorithm, helping to give you the confidence you need to pick up the phone. You can search by phone number, email, or social media profile or variables such as company, title, industry, location and more!

How to search and common tips

  • To run a search, simply go to the search tab at the top of the screen and type in the search filters and then hit search. You can filter in several ways to search for the relevant contacts in our database such as: by phone number, email, or social media profile; by company, job title, industry, location, etc.

  • We recommend testing various combinations of filters to search for specific individuals. The more details you add, typically the better results you get!

  • What if I can’t find who I am looking for?

    • Please note that we cannot guarantee you will find the exact person(s) you might be looking for. We update our data regularly and strive for the highest quality search experience. If you cannot find who you are looking for, we recommend trying different search filters.

Can I see text messages?

No, we do not have text messages and cannot remotely see what texts are sent or received for any phone number.

How many reports have I run?

You can see how many reports you have run by going to the “My Account” page and seeing the report limit tracker. It should tell you how many you have run for the current period and how many you have remaining.

When does my report limit renew?

  • Your monthly report limit will renew each month of your plan’s term. For example, if you signed up on a monthly plan on January 10, your report limit and plan would renew on February 10.
  • If you signed up for a 3 month plan on January 10, your report limit would renew each month on the 10th (February 10, March 10) and then your entire plan would renew on April 10 (i.e. you would be billed on April 10 to begin another 3 month plan period).
  • Report counts don’t roll over month over month. Each month your report limit should renew on the renewal date

How Do I Print A Report?

You can print a report by viewing the report, and clicking the PDF button at the top of the report This will generate a PDF of the report, which you can then save or print.

How do I delete reports?

To delete a report follow these steps:

  1. Click My Contacts to view your list of previously run reports.
  2. Towards the top right, in the My Contacts section, click the Edit reports button.
  3. You will then see checkboxes next to each report, and a box at the very top to select all. Check the box next to each report you wish to delete and click on the Delete Selected button on the top right hand in the My Contacts section.

Note: When performing this action, the report itself is not deleted just the history of reviewing the report is deleted and you can always revisit the report again in the future.

What is the difference between plans?

All plans include the same rich feature set and contact search capabilities. The only difference is the number of report credits provided each month.

Will my plan renew automatically?

Yes, all plans renew automatically on your billing date.

Can I upgrade, downgrade or cancel at any time?

Yes! All of our plans are flexible and allow you to change or cancel your subscription whenever you want. If you want to cancel, then simply reach out to our friendly customer service team and we’ll cancel your subscription quickly and painlessly.

To upgrade, simply login to your account and go to the upgrade page.

How can I cancel my subscription?

PeopleSmart provides hassle-free cancellation in many easy ways, including:

  • Cancel online by simply emailing support@peoplesmart.com;
  • If you are logged in, click Contact Us, and then select “Cancel My Account”;
  • Cancel using Online Chat;
  • Cancel using our Contact Us form by providing your 9-digit membership ID or the email address you signed up with. We’ve pre-populated the message with a request to cancel;
  • Simply call our customer service line anytime at 1-267-846-5087 and have your 9-digit membership ID handy.

If you need additional assistance, our support team is available from 6:00 AM to 11:30 PM, 7 days a week. If you are unable to reach us by phone, you can also email us with your 9-digit membership ID at support@peoplesmart.com or by using our Contact Us form. You can find the membership ID in your Welcome New Member email, or in the Account Details section of your PeopleSmart account.

Are there any long-term contracts?

It depends on which plan you are signed up on. You could be on a month to month plan, a 6 month plan, a yearly, etc. If you would like to cancel, simply contact our customer service team and we’ll help you cancel quickly and easily.

Do searches count towards my limit?

No. You can perform contact searches with all plans. Only opening a full report to reveal contact details like phone, email and social media profiles counts against your plan’s contact report limit.

What is a contact report credit?

Each plan comes with a set number of contact reports you can unlock each month. A contact report is simply 1 person’s available contact information such as phone, email and social media profiles. We can’t guarantee that we’ll always find contact information for every report accessed.

Do my contact report credits expire?

Each plan resets its limit at the start of each billing period. If you do not use all of your report credits in a billing period, they expire.

What if I exceed my plan’s credits?

If you run out of contact report credits, you’ll be prompted to upgrade your plan. If you do not upgrade, you won’t be able to unlock any more contact details until your report credit balance is refreshed at the start of your next billing cycle. You’ll still be able to access any contacts you’ve already unlocked, see your history, search, and use any other functionality available in your account.

Can I upgrade, downgrade or cancel at any time? What about custom plans?

  • Yes! All of our plans are flexible and allow you to change or cancel your subscription whenever you want. If you want to cancel, then simply reach out to our friendly customer service team and we’ll cancel your subscription quickly and painlessly.
  • To upgrade, please go to the upgrade page. If you aren’t satisfied with the available plan options, you can select the “request custom plan” link at the bottom of your screen when logged in or contact our customer service team and one of our dedicated account reps would be happy to help you choose the best plan for you.

I don’t want a subscription - I only want to run one report!

When signing up with PeopleSmart, you can choose the membership plan that works best for your needs.

Using the Chrome Extension on LinkedIn Recruiter

  1. Go to your LinkedIn Recruiter account.
  • You may need to refresh the page to ensure that your latest extensions are active.
  1. Access one of your Projects.
  • Make sure you’re logged in to your PeopleSmart for this next step. If you need to sign in, go ahead and do so, then return to LinkedIn Recruiter and refresh the page.
  1. Click the Contact Info Available button to run PeopleSmart contact reports from your Project list.

You can also run a report directly from a profile of interest.

  1. Go to your LinkedIn Recruiter account.
  • You may need to refresh the page to ensure that your latest extensions are active.
  1. Access one of your Projects.
  • Make sure you’re logged in to your PeopleSmart for this next step. If you need to sign in, go ahead and do so, then return to LinkedIn Recruiter and refresh the page.
  1. Click the Contact Info Available button to run PeopleSmart contact reports from your Project list. You can also run a report directly from a profile of interest.
  • You may notice that a new window quickly opens and closes when you select a contact from your Project list. This is a normal part of the Extension’s functionality.
  1. Click Get Contact Info in the PeopleSmart popup.
  • You may notice that a new window quickly opens and closes when you select a contact from your Project list. This is a normal part of the Extension’s functionality.

  1. Click View Full Report for all the information available in PeopleSmart’s extended professional reports.

  2. Find the right option to fit your workflow.

  • Add to List
  • Download as PDF
  • Add Notes

Congratulations! You’re all set to reach the right people, right away. Interested in another time-saving integration? Learn how to use Zapier, a third-party platform, to connect PeopleSmart’s contact data with other applications in your workflow.

What is the PeopleSmart Chrome Extension?

The PeopleSmart Chrome Extension makes it easy to reveal available email addresses and phone numbers for practically any LinkedIn profile page as you browse, without having to add anyone to your network. Get instant access to extended professional profiles and high-confidence contact data to fuel your workflow.

Add the PeopleSmart Chrome Extension for LinkedIn to your workflow

Note: You’ll need to be logged in to your PeopleSmart account for the Chrome Extension to work. If you don’t already have an account, try one today andget 5 free contacts on us.

Getting Started

  1. From the PeopleSmarthomepage, click the **SOLUTIONS **tab and then Chrome Extension.

  2. Click the** Chrome Web Store** button.

    • If you don’t already have a PeopleSmart account, click the **Get Started **button at the top to get 5 free contact searches.

  3. Click the Add to Chrome button.

    A. Go to your LinkedIn account.

  • You may need to refresh the page to ensure that your latest extensions are active.

    B. Search for a person as you normally would.

    C. Click Contact Info Available. This feature means your PeopleSmart extension is up and running.

  • If you aren’t already logged in to your PeopleSmart account, you will be prompted to do so in order to view the available contact details. Go ahead and sign in, then return to LinkedIn and refresh the page.

  1. Click Get Contact Info in the PeopleSmart popup.

  2. You can also run PeopleSmart searches directly from a user’s profile page. Just click Get Contact Info to access available emails, phone numbers, and social media.

  3. Click View Full Report for all the information available in PeopleSmart’s extended professional reports.

  4. Find the right option to fit your workflow.

    • Add to custom lists
    • Monitor a contact for updated info
    • Add Notes

Congratulations! You’re all set to reach the right people, right away. Interested in another time-saving integration? Learn how to use Zapier, a third-party platform, to connect PeopleSmart’s contact data with other applications in your workflow.

Welcome to PeopleSmart for Chrome!

Thank you for installing our Chrome extension! This tool makes it easy to reveal email addresses and phone numbers for practically any LinkedIn profile page as you browse, without having to add anyone to your network.

Getting Started

To help get the most out of our extension, here’s how to get going:

  1. Install the extension. If you’re reading this page, you’ve done this already!
  2. Log in to PeopleSmart: https://www.peoplesmart.com/login
    1. If you don’t have an account, you can sign up here and get 5 free contact credits!
  3. Browse LinkedIn as you normally would. On profile pages, you’ll see a Get Contact Info button. To unlock a profile’s contact information, simply click the green button. The details will load in right there on the profile page!
  4. You can do this on any profile page you view.

Help Us Improve

We strive to make our service a useful part of your everyday workflow. If there’s anything you’re having trouble with, or any ideas you have for how to improve the service, we’d love to hear. Please contact us to share your ideas and we’ll do our best to incorporate your feedback!

Uninstalled Successfully

Why did you uninstall the Chrome extension?

We always strive to improve our products and provide the most useful tools and information to help you grow your business.

Please take our survey to let us know what we can do better: Feedback Survey

Automating your Workflow: Connecting your Zapier Account

Zapier is a third-party platform that allows you to automatically export contacts from PeopleSmart to your preferred platform. Since Zapier is a third-party platform, PeopleSmart can not manage or troubleshoot Zapier performance.

Start your search for professional contact data

  1. Log in to your PeopleSmart account and perform a search for professionals by name, title, or industry.

  2. Select the Get Contact Info button for a professional in the results list to open their Report page.

Now, let’s pull Zapier into your PeopleSmart workflow

  1. Open the **Menu **and click Apps & Integrations.

  2. The Integrations window will pop up on your screen. Here, let’s click the option labeled Add to Zapier.

  3. Sign in or create a new account with Zapier.

  • Your PeopleSmart plan does not include a Zapier subscription.

Create a Zap to cut time-wasting copy-pasting

  1. First, select Create Zap. This will then take you to the Trigger window where you will establish a connection from PeopleSmart to Zapier.

  2. Type and select PeopleSmart in the **App event **field.

  3. Then, choose the **Event. **Events are actions in PeopleSmart that tell Zapier it’s time to do something. In this case, we’ll select New Report.

  • Each time you trigger an event in PeopleSmart (for example, running a report in PeopleSmart), your Zap will be cued to get to work. It may take it a few moments to finish the job, but that’s normal. The speed at which the automation happens is dependent on your Zapier account.

  1. Next, connect your PeopleSmart account.

  2. Before moving on, let’s test the Trigger to confirm that everything is working as intended.

  • Carefully confirm these details and then click Continue to move on.

Designate where to store that New Report data

  1. On the Action page, select the application that you’d like to pair with PeopleSmart. In this case, we’ll choose Google Sheets to store our report data.

  2. Choose the **Event **that you want your Zap to initiate in Google Sheets. In this case, we’ll select Create Spreadsheet Row and then click Continue.

  3. Select or connect the Google Sheets account you’d like to use, and then click Continue.

  4. Next, select the save location and file where you’d like to store the data. In this case, we’ll designate a specific worksheet in a spreadsheet on Google Drive.

  • If you format your worksheet ahead of time, Zapier will pull your column or row names into its interface for ease of use.
  1. Use the open fields to assign data from your PeopleSmart report to your target worksheet. You can either Enter Text or **Insert Data **to tell your Zap what to do.
  • Note that the titles of the sections come directly from my Google Sheet. Pretty neat!
  • You can edit your Zap from the Zapier Home page. Simply click the **… **button to the right of the Zap name, click View, and then Edit Zap. Your Zap needs to be turned off to make edits, so just be sure to re-publish your Zap when you’re done. \
  1. Once you’re satisfied with your sheet formatting, click Continue to test your Zap’s work. Click Test & review or Test & continue as needed.
  • If we go to our Google Sheet, we’ll see the sheet will have been updated!
  1. Now that you’ve tested your Zap, you’re ready to put it to work. Click Publish Zap and then Publish & Turn On.
  • Be sure to keep track of how many Tasks and Zaps you’ve used as part of your Zapier plan.

Great job! You can also follow these steps to connect PeopleSmart with your preferred CRM, such as Salesforce, Hubspot, and many more.

  • Interested in more ways to save time and streamline recruitment, sales, and marketing workflows? Check out the PeopleSmart Chrome Extension for LinkedIn.
  • Looking for different triggers or a new integration? Give feedback on your PeopleSmart Zapier Experiencehere

How do I reset my password?

If you have have forgotten your password, just click the Forgot password link from the login page on our site. You will be prompted to provide the email address associated with your account. Within moments, you should then receive an email with a link that will allow you to reset your password.

If you do not receive the email, or you continue to have trouble logging in, please call PeopleSmart Customer Care at 267-846-5087, and we will be happy to assist you with logging in.

If you have any additional questions, please contact us at 267-846-5087 or support@peoplesmart.com.

Can I access PeopleSmart on my mobile device?

Yes! Your PeopleSmart subscription allows you to run searches both on the web and on your mobile device. Just go to www.peoplesmart.com on your mobile browser, and log in with your same email address and password.

How do I log into my PeopleSmart account?

To log into your PeopleSmart account, go to https://www.PeopleSmart.com/login and enter the email address and password you registered with. Remember that your password is case sensitive.

If you have forgotten your password, click the Forgot Password link to receive an email, allowing you to reset your password.

If you are still having trouble logging in, you can call us at 1-267-846-5087 or email us at support@peoplesmart.com and we will be happy to assist you with logging into your account.